Lawford Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for approximately 16 hours per week. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. The main responsibilities of the role include: Greeting and directing all patients. Answering telephone enquiries and signposting online queries Booking appointments Answering queries from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Accurately maintaining patient database and records, photocopying, filing and scanning. Flexibility is essential in this role to cover sickness/annual leave for colleagues. About the Candidate General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes: Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous General Practice experience and knowledge of Emis Web desirable. Flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. About Us Lawford Surgery is a semi-rural practice located near to Manningtree, Essex. We are an Emis Web trained practice using Accurx as an online consultation tool. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.