Darlington Ref: VA3280 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor – Darlington At Steer Automotive Group Darlington, we’re committed to doing things the right way delivering excellence in every interaction, embracing innovation to enhance the customer journey, and operating with integrity in everything we do. We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy Darlington repair centre. You’ll play a key role in ensuring every customer enjoys an exceptional experience, from first contact right through to vehicle collection. Key Responsibilities Provide a warm and professional welcome to customers, both in person and over the phone Manage repair bookings, vehicle handovers, and regular progress updates Coordinate with technicians, insurers, and suppliers to keep communication smooth and efficient Handle customer queries and resolve any issues promptly and courteously Maintain accurate records and ensure all administrative tasks are completed with attention to detail What We’re Looking For Previous experience in a customer service or administrative role (automotive experience an advantage, but not essential) Excellent communication and interpersonal skills Ability to stay calm under pressure and manage multiple priorities Confident with IT systems and quick to learn new software A genuine passion for providing outstanding customer service What We Offer Full-time, 42.5 hours per week Competitive salary with performance-based bonus opportunities Ongoing training and genuine career development prospects A supportive, team-focused environment where your contribution matters The opportunity to represent a trusted and growing brand in the automotive industry If you’re motivated by delivering first-class service, thrive in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you. Apply today and become a valued part of our Darlington team at Steer Automotive Group.