Overview
Senior Contracts Administrator
Location: Manchester - Princess Parkway, M20 2UR
Contract Length: 6 Months
Pay Rate: £14.59/hour
Start Date: ASAP
Working Model: Hybrid (2-3 days in office per week, flexible)
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is seeking a highly organised Senior Contracts Administrator to support the Digital Industries' Customer Services team. In this pivotal role, you will ensure service contracts are processed, renewed, and maintained to the highest standard — keeping business operations efficient and customers satisfied.
Responsibilities
* Managing the Full Contract Lifecycle: from processing new orders to handling renewals and service credit quotations, acting as the go-to person for contract management across 400+ software agreements annually.
* Mastering Documentation & Data: maintain accurate customer records, contract files, and internal databases (SAP, JPS, ticketing systems), ensuring information is audit-ready and up to date.
* Frontline Support: act as the first point of contact for incoming customer calls, coordinating responses and ensuring timely issue resolution in line with SLAs.
* Team Collaboration: work closely with service sales, engineers, and coordinators to meet targets; support and train junior team members, sharing knowledge and best practices.
* Process-Driven Approach: follow step-by-step guides, manage tickets, review T&Cs, and validate payment terms with onboarding support and growth opportunities.
* Commercial Insight: handle invoice queries, credit checks, PO issues, and contribute to monthly reporting and compliance efforts in line with the organisation\'s commitment to operational excellence.
Requirements
* Proven experience in a customer service, administration, or contract processing role
* Strong communication and interpersonal skills
* A keen eye for detail and comfort with structured processes
* Working knowledge of Microsoft Office
* Basic experience with SAP or similar systems (Desirable: JPS or internal ticketing systems)
* A collaborative mindset and ability to learn fast
* Ability to thrive in a hybrid, team-oriented environment
What You’ll Get / How to Apply
Ready to Take Ownership of Your Career?
If you're a proactive and process-focused administrator looking to make a real impact, this opportunity offers you the chance to work with a high-performing team, contribute to real outcomes, and gain valuable experience in a global engineering powerhouse.
Apply now and help us shape the future of digital industries, one contract at a time.
We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.
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