The role of Call Handler will include:
1. Undertaking responsive and proactive call handling duties
2. Responding to emergency calls from customers
3. Updating and maintaining data systems and customer records
4. Delivering a high quality standard of service to customers
5. Hybrid working after 6 months
Skills and experiences:
6. Previous experience working in a similar role
7. Excellent customer service skills
8. Excellent communication and listening skills
9. Strong organisational skills, with the ability to work to deadlines and targets
10. Basic knowledge of information systems and databases
11. Literacy and numeracy equivalent to at least GCSE Grade C English and Maths
Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
12. At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
13. Comprehensive Induction and extensive training and development opportunities
14. A pension scheme with employer contributions
15. A variety of online discounts and rewards from major retailers
16. Health and well-being plans
17. Life assurance
18. Family friendly arrangements, including opportunities for flexible working
19. Tax efficient savings through our Cycle to Work scheme
Job Reference: 227120
We are only currently accepting applications from those with the right to work in the UK.
If you are applying internally, don't forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.