Responsibilities
* Provide a comprehensive medical secretarial service to Paediatric Consultant's team.
* Work without supervision, using initiative when dealing with enquiries that arise in the absence of the consultant to bring about a successful outcome.
* Assist on the administration of the unit as necessary, including minute taking as required.
* Provide the focal point of communication for medical, professional and allied medical staff, both within this Trust and with external organisations and patients, using judgement to facilitate a successful outcome for all enquiries.
* Manage own workload, follow through queries and progress chase, in order to free up clinical time for consultant, improving information and access for patients.
* Deal with concerned patients/relatives with tact, patience and discretion, especially when conveying sensitive information; patient contact by telephone is an integral part of the secretarial role, often to convey information that could be difficult/distressing for patients to comprehend.
* Implement policies for own area and keep updated.
* Alert consultant/manager to any urgent/extraordinary findings.
* Ensure all correspondence for the consultant and his/her team, including clinical letters, discharge summaries, medico-legal reports, minutes of committee meetings, results etc, is typed and dispatched promptly. The majority of the correspondence will be audio typing using Big Hand transcription system and electronic filing using Electronic Document systems (EVOLVE).
* Deal with all telephone calls, faxes and e-mails promptly and assess any action that may be required.
* Maintain the ability to communicate at all levels with patients, relatives, medical colleagues and allied health professionals and maintain a high standard of service to meet the needs of the patient.
About the Trust
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
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