* Role: Specialist Engineer
* Location Sheffield UK
* Type: Hybrid 3-days in a week
Job Description:
Primary skill Automation Engineer
* Service Lifecycle Management Oversee the design implementation operation and improvement of IT services
* Stakeholder Collaboration Engage with business and technical stakeholders to ensure service alignment with organizational needs
* Service Strategy Develop and implement service strategies places and processes to improve service delivery and customer satisfaction
* Performance Monitoring Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality
* Capacity Management Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints
* Ensure sufficient capacity is available to meet current and future demands
* Continuous Improvement Drive continuous improvement initiatives to enhance service efficiency reliability and customer satisfaction
* Incident and Problem Management Manage and coordinate incident and problem resolution processes ensuring timely and effective resolution of service issues
* Change Management oversee change management activities related to IT services ensuring the minimal disruption to business operations
* Service Reporting produce regular service performance reports and communicate findings to stakeholders
* Budget Management Managed service budgets ensuring cost effective delivery of services
* Compliance and Risk Management Ensure IT services comply with relevant regulations policies and standards and manage associated risks
To be successful in this role you should meet the following requirements
* 8 Years of total IT experience with 5 years of relevant IT Service Management experience
* Diploma in BE/BTech/MTech/MSc in Computer ScienceIT preferred or any engineering field considered or equivalent
* ITIL PMP or other relevant certifications are highly desirable
* Strong understanding of IT service management frameworks and best practices
* Excellent communication and interpersonal skills
* Ability to collaborate effectively with cross functional teams and stakeholders
* Strong analytical and problem solving skills
* Experience in managing service performance matrices and KPIs
* Knowledge of incident problem and change management processes
* Budget management and financial acumen
* Knowledge of distributed compute systems especially virtualization platform is preferred
Skills
Mandatory Skills: Major incident management, Stakeholder Management
Randstad Technologies is acting as an Employment Business in relation to this vacancy.