Your newpany
Hays Technology are looking for an experienced, forward‑thinking End Userpute Service Manager on a permanent basis to shape how a large andplex organisation deliver modern, secure and user‑centred IT services to more than 6,500 users.
This is an exciting opportunity to join an organisation undergoing significant transformation in technology and culture. They are building a dynamic, oues‑focused IT service, and this role is pivotal in ensuring their users have the tools and support they need to provide vital services.
Your new role
As the End Userpute Service Manager, you will take ownership of theernance, delivery and continual improvement of end‑user services. Your remit will include Office 365, SharePoint, device lifecycle management, identity services and remote support platforms.
You will provide assurance across outsourced IT contracts, driving service performance through data‑led improvements, automation, and modern, AI‑enhanced support models. Working closely with infrastructure and technology teams and managed service partners, you will ensure a seamless, secure and high‑quality digital experience for all users.
1. Leading and enhancing all end‑userpute services.
2. Driving adoption of automation, AI‑led support and self‑service to improve first‑time‑fix rates.
3. Acting as a senior escalation point forplex incidents and user issues.
4. Managing and assuring performance of outsourced service providers and SLAs.
5. Overseeing device lifecycle management and promoting sustainable technology practices.
6. Monitoring service performance using analytics and Power BI to inform improvements.
7. Ensuring alignment across Office 365, SharePoint, Microsoft Defender, Power Platform, ESRI ArcGIS and other workplace tools.
8. Embedding robust service frameworks and supporting Agile, product‑led delivery.
What you'll need to succeed
We’re looking for a service leader with a blend of technical understanding, strongernance capability, and a user‑first mindset.You’ll bring:
9. Proven experience managing IT end‑user services in aplex environment.
10. Strong grounding in ITIL (ITIL 4 preferred).
11. Experience managing vendors and outsourced service partners.
12. Excellent stakeholder engagement and collaboration skills.
13. A track record of driving service improvements through automation and analytics.
What you'll get in return
This exciting opportunity is paying up to £53,000 plus generous public sector benefits including hybrid working, excellent pension, generous annual leave and flexibility.