We are looking for an Allocations Advisor to join our incredible team - a rewarding, people-centred role where you'll play a key part in helping residents find a place to call home. You'll manage the efficient letting of empty properties and garages, ensuring every allocation is handled fairly, compliantly, and with the highest standard of customer care from start to finish.
We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Requirements
Outline of key responsibilities...
* Meet agreed targets for letting void properties and garages efficiently, working to minimise void loss and ensure homes are occupied as quickly as possible
* Process tenancy and garage terminations, transfers, and decants accurately and in a timely manner, ensuring a smooth experience for all customers involved
* Liaise effectively with internal teams and external agencies to prepare and allocate properties, ensuring a joined-up and efficient approach to the letting process
* Advertise void properties and garages through relevant systems and platforms, ensuring listings are accurate, up to date, and reach the right audience
* Review applicant eligibility, carry out thorough verification checks, and obtain references to ensure allocations are made fairly and in line with policy
* Conduct applicant interviews, risk assessments, and property viewings, providing a welcoming and informative experience that supports applicants through the process
* Prepare tenancy agreements and manage the sign-up process, ensuring all documentation is accurate, compliant, and clearly explained to incoming residents
* Ensure full compliance with allocation policies, Section 106 agreements, and nomination arrangements, maintaining accurate records throughout
We are looking for someone who has...
* Proven experience of handling telephone and email queries efficiently and promptly, with a right-first-time approach that consistently enhances the customer experience
* A clear understanding of the importance of GDPR and the responsible handling, retention, and disclosure of sensitive information
* Knowledge of social housing and Choice Based Lettings applications, systems, and processes (desirable)
* Excellent interpersonal and communication skills, with proven experience of working in partnership and collaborating effectively with colleagues across the organisation
* The ability to work flexibly and adapt to changing priorities and situations, with a positive, open-minded approach to embracing new ideas and processes
* A full UK driving licence and access to their own vehicle
Benefits
In return, we are offering...
* An annual salary of £29,607.96 plus a car allowance of £1,545 per annum
* We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
* Flexible working around a 37 hour week
* Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
* Pension – between 7% - 12% dependant on individual contribution
* Life assurance - a payment of X3 your salary.
* Annual Flu Jab - provided each winter to all employees.
* Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
* Competitive medical cashback plan
At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.