Overview
Join to apply for the 1st Line Support Engineer role at Free-Work UK.
Role Details
* Job role: 1st Line Support
* Job type: Contract
* Duration: 6 months, with view to extend
* Rate: £130 - £145 per day
* IR35 status: Inside IR35
* Location: Hybrid, one day per week in Liverpool
Responsibilities
* Manage and escalate support tickets for 3rd party software and 1st Line tickets on the helpdesk
* Interact with external clients as the end user; strong communication and customer service focus
* Triaging tickets and escalating to relevant teams as needed
* Use ServiceNow ticketing system
* Provide solid IT support in a Microsoft environment
Key Skills & Qualifications
* 1st Line / Service Desk / Customer Support in a Windows / Microsoft environment
* Experience with: SharePoint, Windows 10, Office 365, Active Directory, Azure
* Experience supporting client-facing software is beneficial
* Excellent customer service skills
Additional Information
* Seniority level: Entry level
* Employment type: Contract
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