Overview
We are looking for a field based manager to manage clients in Woking. As such we are looking for field based managers to cover different postcodes in the area. At Faith's Walk, our field based managers are called Community Engagement Managers because their job is to manage the relationship between the clients, care and support workers and the office. They are usually the first person that a client will see. (Ideally you a car driver is needed for this post. Managerial experience is not necessary because we train you, however care experience is a requirement)
Position
POSITION TITLE: Community Engagement Manager - Band 4
REPORTS: Branch Business Manager
Wage: £30,000 - £32,000 (Mileage paid)
Department: Transformation Team
Your mission
To bridge the gap between the office, our clients and care workers by stimulating strong and sustainable client engagement, delivering wow service with every interaction, increasing loyalty to existing clients, driving brand growth and attracting potential customers. As an ambassador for Faith's walk, your role is to ensure that every client or care worker engagement activity goes on smoothly, consistently from start to finish.
Job Title: Community Engagement Manager
We have an opportunity to bring service and support to the most vulnerable in our communities and continue our journey to being the care company that provides care with heart on their terms. This role is a community-based role by borough and area. You will work closely with the client engagement manager to ensure that all your customers and care workers are content and happy.
As the brand ambassador out in the field, you are the public and client face of the company, as such you will create awareness and interact with clients for the services we provide. In most cases, you will be the first person the client meets, as such the image you portray will be the image the customer will have of the company.
This role will involve travel so and will require a high degree of organizational skills and flexibility. The successful applicant will have a full driving license and means of transport if required within the territory to visit clients.
Working Conditions
Community based role, managing clients and a team of care and support workers in the community
Specific duties and responsibilities
* Provide a warm and welcoming care environment to every customer and care worker
* Adopt a carer-first approach in all that you do, continually looking to improve how we administer and deliver care in our communities.
* Agree and arrange all consultation to new clients (client care and needs assessments) in your area
* Complete all consultation to new clients, assessments and all new client's paperwork as required.
* Complete all client reviews, both face to face and telephone
* Create tailor made care plans individual to each customer
* Complete spot checks to monitor the provision of care in terms of quality.
* Carry out on the Job training observations of all new recruits or where required.
* Complete sign off of all new recruits
* Audit care plans, paying particular attention to risk assessments, medication and moving & handling requirements.
* Sign off logs and MARs, identifying training needs and follow ups.
* Maintain accurate client and care and support worker records on Faith's Walk software and People systems.
* Conduct client and care and support worker introductions.
* Participate in on-call duties as required, typically 2 days every other week and two weekends approx once per month.
* Ensure you stay updated on legislation and changes to industry standards through driving your yours and your teams development opportunities.
* Read all comms that marked for your attention
* Working with different branches from HR, Digital and Marketing to quality assurance to ensure you deliver for all your stake holders.
* Attend networking events in your area.
* Organize formal and informal, team meetings, catch ups and events on different mediums to ensure your team stay updated.
* Recognize, celebrate and acknowledge your team at every opportunity
* Management of clients and responsibility for their ongoing care and support with a focus on person centered care.
* Lead and manage a team of care and support workers.
* Complete performance reviews and supervisions both formal and informal.
* Conduct performance management discussions and meetings where required.
Previous experience
As a Community Engagement Manager/Senior Care Assistant would be beneficial
Experience conducting Client Introductory visits
Ideally NVQ Level 2 or 3 qualified (not essential)
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