Patient Access Officer – Imaging Department
Cheshire: The Wilmslow Hospital, Cheshire SK9 1NY
Full time, 37.5 hours per week. 7.5 hour shifts between 7am – 8pm. Mon – Fri with occasional weekends
Permanent Contract
We’re looking for a Patient Access Officer – Imaging Department to join the team at The Wilmslow Hospital. This is your opportunity to become a vital part of the UK’s largest private healthcare provider. Candidates with a background in customer‑facing roles—such as retail or hospitality—are encouraged to apply. Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5‑star patient experience.
As a Patient Access Officer, you will be the first point of contact for patients and visitors, providing a warm and professional welcome at reception. Your role will involve delivering a high standard of customer care while managing a busy front desk, handling patient check‑ins, and assisting with enquiries. In addition, you will provide a comprehensive range of administrative services to support consultants and third parties, ensuring the smooth coordination of the patient journey. This is a front‑facing role that requires excellent communication skills and the ability to manage a high volume of activity while maintaining a 5‑star, world‑class service.
For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care. You’ll gain valuable experience in a clinical setting, with opportunities for career progression through internal and external training.
What You’ll Do
* Book over‑the‑counter imaging appointments for ultrasound, MRI, X‑ray, DXA and mammography
* Act as a point of contact for imaging queries and reservations from internal and external referrers and their practice management teams
* Support the imaging team with image transfer requests via IEP and CIMAR
* Send imaging reports to referrers
* Liaise with sports imaging referrers to make appointments to support the Elite and Professional Sports Concierge
* Work closely with the Patient Experience Manager and the Clinical Services Manager to ensure 5* excellence across the facility
* Form part of the Front of House team, being the first point of contact for patients, consultants and visitors
* Deal with enquiries in person, via telephone and email
* Carry out a variety of administrative tasks
What You’ll Bring
* Previous experience within a healthcare setting or customer service setting, delivering exceptional service
* Experience in bookings/Imaging
* Team player and can‑do attitude
* Warmth and compassion
* Impeccable standards
* Excellent communication skills, both written and verbal
* Computer literate
Benefits
* 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave
* Private healthcare insurance for treatment at leading hospitals
* Private pension contribution which increases with length of service
* Season ticket loan and Cycle to Work scheme
* Group life assurance from day one
* Critical illness cover
* Enhanced maternity and paternity pay
* Corporate staff discount for all facilities including maternity packages at The Portland
* Comprehensive range of flexible health, protection and lifestyle benefits to suit you
* Discounts with over 800 major retailers
Reasonable Adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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