Join to apply for the Senior Customer Service Specialist role at HIGH PROFILE RESOURCING LIMITED.
**Salary:** £26,500-29,500 + benefits + overtime + career development
**Location:** Multiple UK sites
**Role Overview:**
As a Customer Service Specialist, you'll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role is suitable for individuals with experience in call centres or customer service environments who are seeking more autonomy and responsibility.
Responsibilities include:
* Resolving customer queries that require more time, judgment, or investigation
* Handling interactions with vulnerable or high-priority customers with calmness and professionalism
* Coordinating with internal stakeholders for accurate responses
* Supporting onboarding of new team members
* Sharing insights to improve service levels
* Using systems and processes to enhance speed and accuracy
* Monitoring digital channels and shared inboxes
Requirements:
* Experience in customer service roles within regulated or high-volume sectors
* Ability to manage technical or emotional queries effectively
* Proficiency with multiple platforms (CRM, order tracking, etc.)
* Collegial approach with colleagues, offering informal coaching
* Personal accountability for quality and follow-through
What You'll Gain:
* Structured career progression
* Opportunities for leadership, mentoring, and process improvement
* Comprehensive onboarding and ongoing training
* Exposure to quality and performance review processes
* Recognition for operational excellence
To explore your future, please email your CV.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Customer Service
Industry: Administrative and Support Services
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