Location: Hybrid 60% office-40% Knutsford
Duration: 18/12/2026
Rate to SSC (including supplier charge): £527
MUST BE PAYE THROUGH UMBRELLA
Role Description
Bridge business/risk objectives and technical change. Capture requirements, map them to controls, maintain traceability and prove value delivered by remediation.
Responsibilities
Requirements & analysis: elicit and document user journeys, process maps and control requirements; maintain traceability to NIST CSF categories and regulatory obligations.
Story writing and acceptance: write clear user stories with measurable acceptance criteria; orchestrate UAT and evidence packs.
Service process alignment: map as?is/to?be across incident, problem, change and vulnerability management; support CAB documentation and communication.
Benefits and reporting: quantify risk reduction, SLA improvements and user impact; maintain dashboards for stakeholders.
Must?Have Skills & Experience
5+ years' BA experience in FSI/network/security programmes; proficient with ITIL practices and ServiceNow workflows.
Strong data literacy and stakeholder facilitation; able to turn qualitative risk into measurable outcomes.
Preferred Certifications
BCS BA; ITIL 4 Foundation; vendor fundamentals (e.g., Cisco/Zscaler/Fortinet/Splunk) desirable.
KPIs
Requirements?to?controls traceability coverage; cycle time from story ready ? accepted; % first?time pass; measurable benefit realisation.