Customer Service Coordinator
Up to £31,500 per annum
Haydock, Merseyside
Monday to Thursday 8am until 4.30pm & Friday 8am until 1pm
Permanent
Our long established manufacturing client, based in Haydock, are currently recruiting for a permanent Customer Service Coordinator.
Job Role:
You will be responsible for managing the full customer order life cycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience.
You will work in close co-operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations.
Customer Service Coordinator responsibilities:
Accurate entry of customer orders.
Production of all associated order documentation.
Maintain Customer Records.
Establish and maintain regular communication with customers by telephone and email in conjunction with business transactions.
Identifying and assessing customer's needs to achieve satisfaction through regular communication by telephone and email.
Screening of sales enquiries.
To become familiar with the product lines and their applications and make recommendations as appropriate.
To effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
To update customer information of the prevailing customer CRM systems.
Claims and returns processing.
Booking shipments with freight providers.
Order management to ensure delivery in full and on time (DIFOT).
Follow-up on required product licences and ensure relevant documentation is completed.Customer Service Coordinator Requirements:
Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction.
Strong verbal and written abilities, as well as excellent listening and feedback skills.
Working experience of Microsoft Excel and reporting.
Working experience of SAP.
In-depth understanding of the Order to Cash process within a manufacturing environment.
Numerate and literate, with the ability to create strong relationships with customers and colleagues.
Strong organisational skills with close attention to detail.
Ability to work under own initiative and take decisions within own level of authority.
Ability to multi-task, prioritise and manage time effectively.
Proactive approach to resolving issues and a continuous improvement mindset.
Able to work within a small team.
Comfortable working in a fast-paced, process-driven environment.
Customer-focused with a positive, can-do attitude.
Comfortable using data and reports to support decision-making.Please apply in the first instance with a copy of your CV.
R43
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies