Customer Aftercare Manager (Business/Manufacturing)
* Duration: Permanent
* Salary: £45,000pa - £50,000pa
* Location: Guiseley (office-based only)
* Hours:MonFri, 37.5 hours weekly
Responsibilities:
1. Primary contact for all Return Material Authorisation (RMA) activity
2. Take the lead with business customers to maintain and develop strong relationships
3. Oversee all warranty claims to ensure all issues are resolved promptly and to ensure customer satisfaction
4. Manage all business customer contracts, which include both products and services, to maximise revenue and customer retention
5. Control inventory, including customer-owned stock and returned materials
6. Responsibility for achieving high performance against business objectives and service standards
7. Execution of all RMA administration in line with the company's operating procedures
8. Produce and analyse reports on after-sales activities, customer satisfaction, and service performance<...