WHO ARE WE
At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.
With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.
A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.
ABOUT YOU
We are looking for a passionate and guest-focused Wellbeing Therapist to become a valued member of our outstanding Wellbeing/SPA team at Pan Pacific London, where you will curate bespoke treatment experiences and deliver an uncompromising standard of service to our guests.
You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.
You will have a minimum of three years’ experience as a Spa Therapist within a luxury spa or five-star hotel environment, supported by recognised beauty and/or holistic therapy qualifications.
You are a polished and poised professional, with exceptional attention to detail and a passion for delivering elevated guest experiences. With a calm and intuitive presence, you take pride in creating moments of genuine care, ensuring each guest leaves feeling restored, valued and truly indulged.
If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
JOB SUMMARY
As a Wellbeing Therapist, you will perform a range of luxury treatments in line with our brand ethos, ensuring every touchpoint of the guest journey is executed with precision, care and intuitive attention to detail. Through in-depth consultations, you will tailor each experience to the individual, anticipating needs and delivering results-driven treatments complemented by expert aftercare guidance. You will also contribute to the commercial success of the spa through refined retail recommendations, thoughtful upselling and the cultivation of lasting guest relationships.
As part of a highly professional and close-knit Wellbeing team, you will uphold the presentation and ambience of our treatment spaces to the highest standard, ensuring an environment that is both immaculate and serene. You will maintain rigorous health, safety and hygiene practices, while supporting the seamless daily operation of the spa. A natural ambassador for the brand, you will embody elegance, discretion and a genuine commitment to excellence at all times. This role requires full flexibility, including weekends, evenings and peak periods. Your tasks will include, but not limited to:
* Deliver bespoke spa treatments to an exceptional, luxury standard in line with brand protocols
* Conduct comprehensive consultations to curate personalised guest experiences
* Provide expert aftercare advice and recommend premium retail products with confidence
* Drive retail performance through intuitive upselling and guest engagement
* Maintain impeccable standards of cleanliness, organisation and presentation across all treatment areas
* Record guest preferences with precision, ensuring complete confidentiality
* Support opening and closing procedures, ensuring all spaces are flawlessly prepared
* Ensure full compliance with health, safety and hygiene regulations at all times
BENEFITS
* Access to Mental Health First Aiders
* An extra day off to celebrate your birthday
* Cycle to Work Scheme
* Employee Referral Scheme
* Season Ticket Loan
* Enhanced Maternity and Paternity Policies
* Eye Care Voucher Scheme
* Social and Employee Wellness Activities
* Employee Assistance Programme, including 24/7 virtual GP and financial advisors
* Two hotel-wide social events per year, plus additional team gatherings
* Flexible Work Policy
* Complimentary dry cleaning for uniforms and work attire
* Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
* Guest Experience Programme
* 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
* 30% Discount on internal spa treatments
* 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
* Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
* Complimentary meals prepared daily by our chefs
* Two fully paid Study Days per year (in addition to annual leave)
* Two fully paid Volunteer Days per year (in addition to annual leave)
* Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
* Additional perks through YuLife
* Dedicated discounts with local eateries
ABOUT PAN PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.
JOIN OUR FAMILY
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:
* Hotel of the Year – Group (2023)
* Hotel of the Year – London (2022/2023)
* Forbes Five-Star Rating (2022/2023)
* Forbes Five-Star Rating (2023/2024)
* Forbes Five-Star Rating (2024/2025)
* Forbes Five-Star Rating (2025/2026)
* Forbes Four-Star Rating – SENSORY Wellbeing (2023/2024)
* Forbes Four-Star Rating – SENSORY Wellbeing (2024/2025)
ELIGIBILITY
All applicants for the role of Wellbeing Therapist must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.
Compensation: Competitive salary
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