Overview
My client, a hotel near Evesham, is looking to recruit a Receptionist on a Permanent basis. You will be part of the team that welcomes guests on arrival and offer your clients a first class service as soon as they enter the property.
Responsibilities
* Answering the switchboard and transferring calls as required
* Preparing guest accounts and restaurant bills, ensuring they are all kept up to date
* Taking guest reservations and entering them into the computer ensuring the availability is correct at all times
* Taking payments for guest accounts, restaurant bills, balancing and banking the money and PDQ at the end of every shift
* Dealing with guest requests and enquiries on a one to one basis and over the telephone
* Checking in guests and checking out guests in the correct manner ensuring all procedures are followed correctly
* Dealing with any problems or complaints in the correct manner and passing the information on to the relevant people immediately
Qualifications
* ideally, 12 months experience in a similar role
* Good communication skills
* Diplomacy to manage complaints and emergencies
* An ability to multi-task and manage your time
* be decisive when required
Pay and schedule
The pay-rate is £12.504 based on 40 hours per week, working week is based on 5 days out of 7
Keywords
hotel reception, duty manager, supervisor, opera, reservations, check-in
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