We're looking for a Damp and Mould Coordinator to help us deliver excellent results for our customers regarding damp and mould issues.
You will be the primary contact for damp and mould concerns, keeping customers informed throughout their journey. You will oversee escalated or high-risk cases from start to finish, coordinate surveyor visits, and manage access to customer properties. Additionally, you will collaborate with other teams to support the complaints process.
Ideal candidates will have experience in delivering outstanding customer service, taking ownership of issues, and maintaining composure under pressure. An understanding of repair obligations to customers and strong interpersonal skills are essential.
We value candidates who connect with our KOSMIHC values:
* We know our stuff
* We make it happen
Find the full description of our values here.
If this resonates with you, click on ‘apply now’.
Note: The closing date for applications is 27 April.
About the Company
Who we are
Hello. We’re RHP, committed to providing safe, secure, and affordable homes—opening doors to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, with plans to expand over the next five years.
Founded in 2000, we have grown across the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon.
Our passion for excellent service has been our hallmark for over twenty years. We aspire to be one of the UK’s best service providers and an outstanding employer.
We are proud of our recognition as an excellent employer, including Investors in People Platinum status, top ten ranking in the Great Place to Work list, and awards for workplace wellbeing and family-friendly policies.
Our Culture
We celebrate diversity and believe it makes us stronger. We strive to create an inclusive environment where everyone feels valued, appreciated, and free to be themselves.
Perks of Working With Us
Our flexible Life Matters benefits package is designed to support your well-being, work-life balance, and personal growth, offering a range of options to help you live well, rest, and enjoy your time outside work.
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