Full-time: Monday - Friday Hybrid after probation Nottingham City Centre £25,000-£27,000 Per Annum Role Responsibilities: Drive high collection rates and meet debtor targets. Recover outstanding charges and process secure card payments. Build strong relationships with internal teams and external clients. Manage own portfolio and ensure effective resource allocation. Support team targets and maintain performance standards. Communicate and resolve backlogs to minimise disruption. Provide guidance and problem-solving support. Chase overdue items via phone, email, and letter within agreed timescales. Maintain accurate records of collection activities. Respond promptly to queries. Oversee staff onboarding and offboarding. Perform ad hoc duties as required. Role RequirementsEssential Criteria: Strong communicator with excellent interpersonal skills. Confident, organised, flexible, and dependable. Self-motivated, takes ownership, and drives positive change. Detail-oriented with high accuracy and numeracy, backed by 2 years' credit control experience. Thrives under pressure, prioritises effectively, and makes sound decisions. Desirable Criteria: Proficiency in Microsoft Excel and Word, including intermediate Excel skills (VLOOKUPs and Pivot Tables). Understanding of general accounting procedures, regulatory standards, and compliance requirements. Formal qualification such as MICM or equivalent (advantageous). This company also offers excellent benefits, which include study support towards a formal qualification as well as ongoing CPD and a 25-day holiday (option to purchase up to 5 more). If you are interested in this role, then please apply with a copy of your updated CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk