Availability Window: Sun 15:00-23:00, Mon 15:00-23:00, Fri 14:30-23:00, Sat 14:30-23:00. Shift Leader hourly rate starts at £14.76, increasing to £15.97 for stores inside the M25; additional payments may also apply depending on location. We guarantee a minimum of 16 hours each week, with flexible hours of at least 12 hours per week available.
Shift Leader – Responsibilities and Qualities
* Model great, natural customer service, ensuring every customer’s needs are met.
* Build strong, long‑lasting relationships with colleagues to create team spirit and encourage them to perform at their best.
* Communicate clearly and use a variety of methods to keep the team informed.
* Take confident leadership when required.
* Be flexible, make efficient decisions, and handle change to ensure everything we do is right for customers and colleagues.
* Show energy and drive to deliver beyond expectations while balancing priorities.
* Always look for ideas and opportunities to serve British shoppers better every day.
* Help to serve shoppers each day, meet great people, learn new things, and be part of a specialist, diverse team where everyone is welcome.
* Help create a stable, flexible environment that supports career progression.
As a Shift Leader, you will work in a fast‑paced retail environment where no day is the same. You will take ownership of activities by coordinating a team to deliver, constantly looking for ways to improve service through coaching and feedback. You will guide your area to remain a safe place to work and shop.
Disability Confident Statement
We are a Disability Confident Employer and will generally offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the job. In certain recruitment situations, we may limit the overall number of interviews offered to both disabled and non‑disabled applicants. For more details please go to our site.
Benefits
* Holiday: 20 days + 2 public holiday days rising to 22 days after 12 months (plus bank holidays).
* Request flexible working from day one.
* 10% off and 15% on pay‑day weekends via Colleague Clubcard; additional card can be shared with family.
* Access to free wellbeing services.
* Life cover of five times your pay and an award‑winning pension with employer contributions up to 7.5%.
* Flexible benefits: discounts, shares, cycle‑to‑work schemes, etc.
* Uniform provided and policies to support you for all life’s moments.
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