We are a Belgium-based company seeking reliable, bilingual customer support agents to join our remote team. You will handle inbound and outbound calls, email support, and chat for French and English-speaking customers. We are looking for individuals who are professional, friendly, tech-savvy, and have experience in customer service or call centers. ✅ Responsibilities: Answer customer inquiries via phone, email, and chat (in French and English) Handle basic troubleshooting, order inquiries, and account questions Escalate complex cases to team leads when needed