Job Role: Service Manager (Ground Care Machinery)
Location: Northampton, Northamptonshire (accepting applications from surrounding counties)
Salary: £40,000-£45,000 per annum + Bonus up to £6,000 per annum
Hours: Monday-Friday, 08:00-16:30 / 17:00
Job Type: Full time, Permanent
Overtime: Available at 1.5x
The package:
· Bereavement leave
· Free parking
· On-site parking
· Sick pay
· Up to 23 days of holiday + bank holidays + an extra well-being day
· Overtime Available at 1.5x
· Company & Performance Bonus - Up to £6,000 per annum / £500 per month
· Ongoing training and development opportunities
· Work with premium brands in a forward-thinking dealership
· Be part of a respected, family-run business that truly values its team
Key Responsibilities:
· Leadership: Support the growth, development and expansion of the team surrounding engineers and office based staff. Support the interviewing and onboarding process, carrying out appraisals and discuss routes to improve efficiency
· Engage directly with customers: Communicate effectively with customers to understand their needs, provide solutions, and deliver high-quality service.
· Maintain accurate records: Keep detailed logs of all repairs, services, and parts used to ensure transparency and accountability.
· Ensure adherence to industry standards and safety procedures: Follow all relevant guidelines and protocols to maintain a safe working environment.
Essential Qualifications and Skills:
· Proven experience: Demonstrated experience working within Manufacturing, Logistics, agricultural, Plant as a service, workshop or depot manager showcasing your ability to handle various technical challenges & leadership skills
· Strong problem-solving abilities: Exceptional diagnostic skills to identify and resolve issues efficiently.
· Excellent communication skills: Ability to interact with customers and team members effectively, ensuring clear and concise information exchange.
· Customer service mindset: A commitment to providing outstanding service and building strong customer relationships.
· Self-motivated and team-oriented: Ability to work independently while also collaborating effectively within a team environment.
· Valid UK driving licence: Required for travel to customer sites and other work-related locations.
About Interaction Recruitment:
Interaction Recruitment has specialist consultants across various industries in the UK, including Finance & IT, Technical & Engineering, Industrial, Commercial, and Hospitality. We offer both temporary and permanent support. For more information about this position or to discuss other opportunities, please contact Michael at (phone number removed) or email .
Thank you for taking the time, we hope to speak in the near future.
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