Restaurant Shift / Floor Manager
Location: Belfast Connswater (BT5 5DL)
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual looking to move into management with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of Canadian culture, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of new restaurants over the next 10 years.
We prioritize customer satisfaction and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In this role, you will help maintain our exceptional brand. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.
To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and a positive team player with previous experience in the restaurant and customer service sector within a fast-paced environment. Excellent communication skills, a customer-focused attitude, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and love coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, prioritizing customer experience.
* Maintain a customer-focused approach in all operations.
* Manage staff scheduling to meet customer demand.
* Support operational efficiency through regular store walks and customer feedback.
People
* Encourage staff suggestions and concerns.
* Provide performance feedback, set goals, and offer support.
* Create a positive team environment, ensuring dignity and respect for all employees.
* Handle performance management in collaboration with HR.
Driving Sales
* Understand sales trends, popular products, and peak times.
* Ensure proper product merchandising and support marketing campaigns.
* Coach staff on upselling and suggestive selling techniques.
* Identify areas for improvement and motivate staff towards continuous growth.
Operations
* Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
* Set an example by maintaining composure under pressure.
* Manage weekly stock orders and quality checks.
* Oversee equipment maintenance and inventory management.
* Ensure proper opening and closing procedures.
* Maintain cleanliness and operational standards, including food hygiene and customer experience.
* Report accidents or incidents promptly to the Regional Manager.
* Be flexible to work various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* A flexible, disciplined work approach.
* Experience in a food environment is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* Commitment to high standards of food hygiene and safety.
* Experience handling customer complaints.
* Adherence to health and safety procedures.
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