Job Introduction
Are you a proactive leader with a passion for delivering excellent customer service and driving continuous improvement? We’re looking for a Customer Service & Demand Management Team Leader to join our team at our Bellshill site and play a key role in Best-in-Class demand planning and proactive order management, providing a high level of service to our global customers.
Main Responsibility
1. Lead Demand Planners, working closely with regional teams to align on a realistic, unbiased, 50/50 regional forecast.
2. Oversee the day-to-day management of orders, making sure our products arrive on time and in full.
3. Spot risks and opportunities early, working with others to find solutions quickly and make informed decisions.
4. Lead your team through challenges and change, helping everyone stay focused and motivated.
5. Monitor performance, using data to drive improvements in service and efficiency.
6. Make sure we’re always compliant with regulations and company standards, especially when it comes to documentation and reporting.
Our Ideal Candidate
7. Strong leadership, communication and influencing skills.
8. Experience in demand planning, customer service, or supply chain operations.
9. Ability to work cross-functionally and manage multiple priorities.
10. A proactive mindset with a focus on continuous improvement and process excellence.
Apply now and help shape the future of customer service and demand management!
What we can offer you
11. We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
12. Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
13. Private Healthcare and Doctor@Hand (remote GP service).
14. Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
15. Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
16. Our Life Assurance cover is a multiple of eight times your annual basic salary.
17. Product allocation so that you can enjoy our fantastic portfolio of brands.
18. Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
19. Every employee has the opportunity to claim up to £1, per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
20. Learning resources to help you be your best self.