2nd/3rd Line Support Engineer
Are you an experienced IT technician who enjoys solving complex technical problems and providing hands-on support? Hatched Talent Solutions is proud to be partnering with a well-regarded IT services company in South Wales to recruit a 2nd / 3rd Line IT Technician to join their growing support team.
This is a key role, supporting both in-house teams and clients across a variety of environments. Youll act as the technical bridge between 1st line support and senior engineershandling cloud services, networks, servers, and more advanced diagnostic work.
What you'll be doing:
- Responding to and resolving 2nd 3rd line technical issues, both remotely and on customer sites.
- Supporting cloud infrastructure, networking, servers, and complex diagnostics.
- Assisting the 1st line team with escalated technical queries and mentoring where needed.
- Liaising directly with clients to troubleshoot problems and deliver clear, helpful guidance.
- Evaluating new technologies and software to stay ahead of the curve.
- Performing system checks, updates, and O...