Overview
To effectively and intricately plan all Resort events and off-site functions, which include but are not limited to corporate conferences, weddings, corporate golf days, incentives and social events. To exude professional, efficient, friendly, details and timely service to all internal and external clients and guests. Maximise revenues by ensuring effective booking, forecasting, planning, billing and up-selling of resort products and services.
Responsibilities
* Effectively co-ordinate all group and wedding business, working on own dedicated events and supporting other team members with their assigned events — liaise with the sales and group sales departments ensuring efficient transition for each contracted event, manage clients through the planning stages, take responsibility of all payment deadlines, present detailed documentation to support the operational departments with execution, ensure final invoice payment is collected and future event secured prior to departure.
* Ensure high levels of system accuracy, including booking details, group accommodation, banqueting and golf/spa/leisure forecasting, bedroom room type balancing, rate code building and modifying, business block notes and activities, event resource and item management.
* Build strong professional business relationships with all customers, clients, vendors and Resort associates ensuring 5 star service is delivered at all times, and an approachable demeanour is always portrayed.
* Ensure that all Event summaries and banqueting event orders produced are done so with a high level of accuracy, signed off by the client, and distributed internally in accordance with company timelines.
Qualifications
* Must be eligible to work within the UK
* Must be able to communicate comfortably in both written and spoken English
* A qualification in Events Management / Hospitality is preferred
* Must be proactive and able to work within a team as well as individually
* Must be a self-starter with excellent organisational skills
* Previous experience within a similar role is preferred
Benefits
Join our team and enjoy a range of fantastic benefits designed to enhance your experience both at work and beyond. We offer competitive salaries along with subsidised late evening and early morning transport to and from Maybole & Girvan. Take advantage of the exclusive Turnberry ‘friends & family rate’ on rooms, and enjoy discounts at various dining and retail outlets throughout the Resort. You’ll also have access to Resort facilities, including the pool and gym. Plus, we provide uniforms, which are laundered at the company’s expense, and offer a Monthly Reward & Recognition programme to celebrate your hard work. With first-class hospitality training and apprenticeship programmes, we’re committed to helping you grow your career while ensuring you feel valued and supported.
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