Dispatch Team Leader / Supervisor – Initial Role Brief
Monday-Friday
Pay:£27,000.00 - £31,200.00 per year
Jarrow
Core Purpose of the Role
* Lead the day-to-day running of the dispatch function while remaining hands-on in manual dispatch work (circa 50% of time).
* Ensure orders are dispatched on time, packed correctly, and meet quality standards.
* Act as the link between the dispatch team, wider operations, and external delivery partners.
Hands-On Dispatch & Warehouse Work (c. 50%)
* Picking, packing, and dispatching customer orders.
* Carrying out final quality checks prior to despatch.
* Loading and unloading courier and pallet collections.
* Preparing consignments to meet courier and pallet network requirements.
* Supporting the team during peak periods and staff absence.
* Maintaining a clean, safe, and organised dispatch area.
Quality Control at Dispatch
* Acting as the final quality control point before orders leave site.
* Checking products for finish, damage, correct specification, and completeness.
* Ensuring correct accessories and fixings are included with each order.
* Identifying, recording, and escalating quality issues before despatch.
* Feeding recurring quality issues back to production and management.
* Supporting continuous improvement in product presentation and protection.
* Day-to-day supervision of the dispatch team on shift.
* Monitoring and recording individual and team performance.
* Managing staff rotation across dispatch tasks to maintain flexibility and resilience.
* Providing on-the-job training and guidance for dispatch processes and quality standards.
* Managing shift cover, holidays, sickness, and short-notice absences.
* Feeding into performance management conversations where required.
Performance & Process Monitoring
* Tracking dispatch KPIs (e.g. despatch accuracy, cut-off times, damage rates).
* Monitoring quality-related metrics at dispatch (e.g. damages, missing items, returns).
* Identifying inefficiencies or recurring issues within dispatch workflows.
* Supporting continuous improvement of dispatch and quality control processes.
* Day-to-day liaison with courier partners.
* Working with couriers to achieve and maintain agreed SLAs.
* Monitoring courier performance (collections, damages, failed deliveries).
* Managing the same monitoring and escalation process for pallet network deliveries.
* Supporting investigations into lost, delayed, or damaged consignments.
* Raising and managing damage claims with couriers and pallet networks.
* Gathering and submitting supporting evidence (photos, paperwork, consignment data).
* Tracking claim outcomes and feeding results back into performance reviews.
Invoicing & Cost Control
* Monitoring courier and pallet network invoices.
* Checking invoices for accuracy against shipments sent.
* Supporting reconciliation of successful damage claims where applicable.
* Feeding data back to management to support cost control decisions.
* Ordering and managing packaging materials.
* Monitoring stock levels of packaging supplies.
* Supporting development of new packaging solutions for new or updated products.
* Testing packaging for durability, efficiency, and courier compliance.
* Working with production and product teams to improve pack-out methods.
Stock Control – Accessories
* Carrying out manual stock checks of accessories and fittings used in dispatch.
* Monitoring day-to-day accessory usage and flagging unusual variances.
* Maintaining accurate records of accessory stock levels.
* Passing stock count data and usage information to the accessory purchaser.
* Supporting regular stock takes and audits where required.
* Highlighting risks to availability that could impact production or despatch.
Health, Safety & Standards
* Ensuring safe manual handling and dispatch practices are followed.
* Supporting adherence to HSE requirements within the dispatch area.
* Reporting hazards, near misses, or safety concerns.
* Encouraging a culture of care, accuracy, and accountability.
* Working closely with production, customer service, and operations teams.
* Feeding back recurring dispatch, delivery, and quality issues.
* Supporting smoother handovers between production and dispatch.
* Acting as a reliable point of contact for dispatch-related queries.
#J-18808-Ljbffr