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TARKA is a fresh new concept and disruptive brand that will revolutionise hostels and will create a whole new category of accommodation in the UK.
The capsule concept is already well established and successful in Japan and other parts of Asia. TARKA will create an upscale version of a capsule hotel that will appeal to a more diverse range of people than a traditional hostel. TARKA will use technology to create the most streamlined operation possible. There will be a bar and restaurant based on an Izakaya. These will offer drinks and simple dishes which are served during the day and evenings. There will also be a Scandinavian-style coffee shop on the ground floor. The bar, restaurant and coffee shop will be open to the public.
TARKA’s USPs are its sleeping capsules, technology-led DNA, and unique F&B concept. This is an exceptional opportunity for an outstanding professional, conversant with local licensing laws, able to develop strong relationships with local authorities to ensure Tarka can operate to brand standard. A Manager who understands that creating unique memorable service is more than just traditional management. We are looking for someone with a can-do attitude, comfortable thinking outside the box who also has a proven track record delivering unique and outstanding service in hotels or hostels whilst building reputation and growing revenue that puts Tarka in a class of its own. If you are a Manager with outstanding credentials in the Edinburgh market with experience of pre-opening and licensing, we’d love to hear from you.
Position reports to: Chief Operating Officer
Direct Reports: All hostel staff and responsible for third party suppliers
Location: TARKA Edinburgh, South St Andrews Street, Edinburgh. Some travel to other locations may be required from time to time.
Hours: Regular early mornings, evenings and weekends will be required.
Main purpose of job: Lead and inspire the hostel team to deliver a memorable service experience to all guests. Ensuring the efficient and productive day-to-day running of the hostel business and ensuring brand standards and legal compliance are adhered to. Acting as an ambassador for Tarka in Edinburgh by developing strong relationships with guests, employees, key stakeholders and third parties. Leading and managing a commercially successful hostel whilst delivering the hostel P&L, budget, year on year growth, and KPIs.
Main Accountabilities:
1. Work closely with the Tarka Executive team to define the Edinburgh hostel experience, establish operational approach, develop strategy and offer in the common areas, and oversee all profit centres to ensure a consistent, holistic offer within the Tarka brand ethos.
2. Fully responsible for all aspects of running a commercially successful hostel business.
3. Responsible for the hostel team and ensuring the property is always fully curated and ready for business.
4. Responsible alongside the Deputy Hotel Manager/F&B Manager for creating rosters and ensuring the hostel and F&B outlets are suitably staffed.
5. Responsible for all operational aspects of running the asset, guest experience, sales and revenue daily, including the F&B outlets.
6. Responsible for the hostel budget, cash flow and P&L, with a focus on increasing bed and F&B revenue through new offers and events.
7. Ensure revenue and profit targets are met through brand standards, legal compliance, outstanding customer service, and maintaining a clean, safe, and well-maintained hostel.
8. Monitor and resolve all building and maintenance issues.
9. Ensure good relations with the local community.
10. Implement company and hostel policies, supporting brand and operational guidelines to ensure service standards and behaviors are upheld, leading by example.
11. Ensure compliance with all Fire, Health & Safety regulations for a safe environment for staff and guests.
12. Induct and train new staff to high standards to meet service and commercial expectations.
13. Manage and coach staff performance, motivate staff, and promote professionalism and profitability.
14. Create a service-oriented environment, leading by example.
15. Engage personally with guests to enhance satisfaction.
16. Ensure all departments are operational and adhere to brand standards.
17. Support social media and community engagement efforts, capturing content and making recommendations.
18. Partner with the Sales & Marketing Director to optimize revenue through forecasting, rate management, and understanding market trends.
19. Maintain high standards of cleanliness, presentation, and maintenance.
20. Work with third-party suppliers to meet standards.
21. Ensure staff are trained on procedures for emergencies.
22. Perform any other reasonable requests from the Line Manager.
Attributes:
* Managerial experience, preferably in chain hotels or hostels
* Financial acumen
* Understanding of yield management
* Inspirational leadership style
* Strong customer service and process development experience
* Excellent relationship-building skills
* High energy and enthusiasm for service
* Experience analyzing data for board presentations
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