EOE/AA/Disabled/Veterans
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here\: to delight our guests, Team Members, and owners alike.
The Executive Assistant will provide support to the Hotel Manager, Human Resources Manager and Finance Manager. The role's core duties will assist in ensuring administration systems, company policies and procedures and relevant legislations are followed whilst maintaining a high degree of team member satisfaction.
What will I be doing?
As the Executive Assistant, you will be responsible for performing the following tasks to the highest standards\:
• Attend meetings such as Department Head Meeting, Waratah Committee Meeting and any other when requested and take minutes of attended meetings.
• Assist the Hotel Manager in compiling guest data to be used for service quality improvement.
• Prepare and maintain documentation related to Quality Audit, Safety and Security and Stay Experience Platform.
• Assist the Human Resources Manager with Recruitment, Onboarding, Payroll, Learning and Development, Team Member Communications and other tasks and duties as required.
• Assist the Finance Manager with maintaining the contract register, Month End Finance reporting, purchasing activities and other tasks and duties as required.
• Assist in dealing with hotel related official documents, such as owner's report, thank you letters, complaint letters and other business documents.
• Maintain strictest confidentiality at all times on all matters.
• Understand the responsibilities of other sections and departments and cooperate with them.
• Adhere to the hotel's security and emergency policies and procedures.
• Demonstrate professional attitude and behavior at all times.
• Maintain an accurate tracking system for prompt handling of issues concerned.
• Order and maintain office supplies.
• Abide by the team member handbook, hotel policies and procedures, hotel code of conduct.
• Maintain personal presentation to hotel standards.
• The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
• Carry out any other reasonable duties and responsibilities as assigned.
What are we looking for?
As Executive Assistant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow\:
• Possess a College Degree and above.
• Minimum 3-5 years relevant experience (in Human Resources and Finance preferable).
• Resourceful, creative and maintain flexibility.
• Passionate about delivering exceptional guest experiences.
• Able to work independently as well as in teams.
• Take ownership of your actions and decisions.
• Able to operate with a sense of urgency and discipline.
• Proficient in Microsoft Office.