Overview
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. It’s a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn’t attract new consumers, convert them, or earn their long-term loyalty. Our brand promise: closing the gap between brands and consumers. Bazaarvoice was founded in 2005 and is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK.
Role context
Manage Content is one of the most important strategic areas within Bazaarvoice (BV). Managing content is a complex engineering task due to the scale and the complexity of having to understand & interact with almost all the systems and data within our ecosystem. We are looking for a Staff Software Engineer to join the team. With ~2 billion products and ~800 million pieces of user generated content to manage, this is one of BV’s most influential and customer-impacting areas. Key work streams within Manage Content include: Rating and Reviews, Questions and Answers and ‘Connections’.
Responsibilities
* Partnership: Interacting with clients, product managers, product design and leadership to fully understand and break down the problem through discovery and solutioning
* Architecting and over-seeing solutions
* Leading and contributing to application design
* End-to-end involvement in software delivery
* Technical ownership of product and its technical direction
* Driving, evangelising and implementing best practices
* Wider prioritisation of the team’s roles and responsibilities
* Working with the team around refinement of work and understanding of the approach
* Demonstrating initiative around technical proposals and solutions
* Broader team health: coaching and mentoring other team members both technically and professionally
* Substantial cloud environment experience and knowledge of architecture patterns including microservices, serverless, streaming, CI/CD, data management, security and observability
Requirements & Expectations
* Build great customer relationships by listening and empathizing with our customers and using creative thinking practices to provide them with the solutions they really need
* Provide technical and business leadership and drive innovation across portfolios to rapidly and effectively deliver great software that adds real value to our customers
* Continuously develop your own expertise. Share knowledge across the wider organization or beyond through networks, events and communities of practice
* Remain hands-on technically, balancing that with providing strategic direction to create a cohesive vision of usable products
* Understand how the products fit into the larger business market and organization, and use this to inform technical decisions
* Own the architecture and design of one or more products
* Review architectural designs to drive value and identify opportunities for innovation
* Provide technical expertise across portfolios. Resolve technical issues and collaborate with Architectural Stewardship to identify and implement innovative technologies aligned with long-term strategy
* Share expertise and mentor the Engineering community to ensure continuous learning and improvement
* Foster teamwork: contribute to a collaborative environment and model best practices
* Provide timely, actionable feedback to help team members improve. Promote clean, high-quality, secure code
* Be proactive about continuous improvement and innovation, turning ideas into implemented solutions
* Communicate effectively with stakeholders and adapt the message to the audience
* Show passion for technology and actively seek to expand technical knowledge
* Identify how new product offerings can add value to customers
* Demonstrate a proven track record of senior stakeholder engagement and experience with Cloud Native architecture and Serverless
Qualifications
* Computing experience is highly desired
Why join Bazaarvoice?
Customer is key: We measure success by customer outcomes and maintain a customer-first mindset.
Transparency & Integrity Builds Trust: We value authentic feedback and do the right thing in hard choices. Trust accelerates performance.
Passionate Pursuit of Performance: We hire for passion, drive and curiosity, focused on our mission.
Innovation over Imitation: We pursue innovation, embrace agility and experimentation.
Stronger Together: We value diverse perspectives and work to benefit Bazaarvoice as a whole.
Commitment to diversity and inclusion: Bazaarvoice provides equal employment opportunities at all locations. Diversity and an inclusive culture drive creativity, innovation and performance. A diverse workforce helps fulfill our vision of connecting the world’s smartest network of consumers, brands and retailers.
Please note: A basic background check will be required for the successful candidate.
#J-18808-Ljbffr