Overview
To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company. To ensure all customer expectations and requirements are exceeded throughout. To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs. The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services. Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction. Be focused on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self-motivated team player and target achiever. Have good telephone and face to face customer communication. Have experience working in a Service Advisor role within an automotive environment. Hold a valid UK driving licence. Enjoy working in a fast passed, process driven aftersales environment and have strong organisation skills.
Responsibilities
* Provide high levels of customer service, ensuring customer expectations are exceeded.
* Schedule work on customer vehicles and prepare accurate estimates for servicing and repairs.
* Keep customers informed of likely timescales and costs.
* Promote the sale of genuine parts and accessories and identify opportunities to sell additional products and services.
* Maximise sales and profit opportunities while delivering professionalism and customer satisfaction.
* Work towards goals with strong interpersonal skills as a self-motivated team player and target achiever.
* Maintain effective telephone and face-to-face communication with customers.
* Use experience as a Service Advisor in an automotive environment to support the role.
* Operate within a fast-paced, process-driven aftersales environment with good organisational skills.
Requirements / Qualifications
* Hold a valid UK driving licence.
Opportunity Details
The Vacancy: Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we\'re not just selling cars; we\'re creating exceptional experiences for our customers. Johnsons Cars are one of the UK\'s leading independent Franchise Dealership Networks, with 53 multi-award-winning Dealerships across the UK. Established in 1999, we have grown rapidly to represent a variety of global car manufacturers with 15 marques in total, including Volkswagen, Skoda, Seat, Hyundai, Ford, Honda, Suzuki, Fiat, Alfa Romeo, and Mazda. Now, we want you to be a part of our journey as a Service Advisor at our Volkswagen Dealership in Birmingham. Basic Salary of £26,000 and £6,000 bonus on top. Service Advisor experience is essential for this role.
What We Offer / Benefits
* Birthday Leave: an extra paid day off on your birthday.
* Company Pension Scheme: entry into our Company Pension Scheme.
* Staff Discounts: discounts on 17 brands for vehicle sales, servicing, parts and labour.
* Additional Discounts: access to a benefits platform with various discounts.
* Dentist on Demand: access to on-demand dental services.
* Optional Benefits: healthcare cash plans and other options.
* 31 days paid annual leave, increasing to 33 with longevity of service.
* Industry-leading product and manufacturer training.
* Internal training academy and partnerships with Automotive Management trainers for career progression.
About the Company
Welcome to Johnsons Cars, one of the UK\'s biggest independent dealer groups with a nationwide presence spanning 58 sites. We represent 17 brands and deliver exceptional service to customers while providing opportunities for personal and professional growth. Joining Johnsons Cars means being part of a team that values service excellence and growth.
The Values
* Innovation – We are creative and fearless in our work.
* Accountability – We take ownership of our work and lead from the front.
* Teamwork – We collaborate and build supportive environments.
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