Job Description
Job Title: Hard Services Director
Location: London (Head Office)
Package: Competitive + Benefits
A respected organisation within the built environment sector is seeking a Hard Services Director to lead its engineering and building services function. This role oversees the delivery of mechanical, electrical, HVAC and fabric services across a multi-site portfolio, ensuring high standards, strong compliance and reliable service performance.
The Role:
You will provide strategic direction and hands-on leadership across all technical operations, managing multi-site teams, shaping processes and driving commercial performance. With full financial responsibility, you’ll champion operational excellence, client satisfaction and continuous improvement.
Key Responsibilities:
Commercial & Financial Oversight
* Lead the financial performance of the technical division, ensuring budgets and targets are achieved.
* Control costs, support bids and provide commercial insight for new opportunities.
* Monitor contract performance and maintain healthy margins.
Operational Leadership
* Oversee maintenance programmes and reactive engineering activities.
* Ensure services meet agreed performance levels and regulatory standards.
* Strengthen processes, quality checks and asset management practices.
* Provide clear operational reporting for internal and client use.
People Leadership
* Lead and develop engineering teams across multiple sites.
* Set clear expectations and maintain a high-performance culture.
* Support skills development and succession planning.
Safety & Compliance
* Ensure all engineering work meets statutory, technical and safety requirements.
* Oversee audits, inspections and risk assessments.
* Promote a strong culture of safety and compliance.
Client & Stakeholder Engagement
* Act as the senior technical contact for clients.
* Attend review meetings, offer guidance and manage escalations effectively.
Collaboration & Continuous Improvement
* Work closely with other service areas to deliver integrated solutions.
* Contribute to wider business strategy and lead improvement initiatives.
Candidate Profile:
* Extensive senior leadership experience within hard services, facilities management or a related sector.
* Proven success managing complex, multi site operations with full P&L responsibility.
* A proactive, self driven professional with proven corporate experience and a successful background at established service providers such as Mitie, G4S, Bidvest Noonan, or similar, demonstrating the expertise and capabilities required for this role.
* Strong people leader with a track record of motivating and managing large, diverse teams while delivering outstanding client engagement.
* Commercially astute, skilled at driving operational efficiency, financial performance and client satisfaction, while upholding the highest standards of compliance and quality.
* Excellent communicator with the ability to influence and build strong relationships at executive and client level.
* London or Home Counties based, with a reliable commute to support regular central London work.
* Flexible to begin on a 4 days office / 1 day remote hybrid pattern, with scope to transition to a 3/2 model in line with business needs.
This is a career defining opportunity for a commercially driven leader with the expertise and ambition to shape the future of a high performing hard services division.
To express interest in this role, please apply confidentially.