Location: London Job Type: Contract Industry: Enterprise Applications Job reference: BBBH438976_1779115399 Posted: about 11 hours ago
ROLE TITLE: T2 Service Manager
LOCATION: London / Remote
CLEARANCE: Must be eligible for BPSS
We are actively looking to secure a Service Manager to join Experis.
Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.
Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
Job Purpose/The Role:
As a Service Manager, you will support programme and project management activities while operating within structured governance frameworks. Working closely with delivery managers, product managers, programme leads and portfolio teams, you will help ensure successful delivery through effective coordination, reporting, governance and resource management.
You will play a key role in tracking progress, managing delivery activities, supporting Agile ways of working and helping teams achieve project outcomes efficiently and effectively.
Your Key Responsibilities:
1. Support programme and project delivery within governance frameworks
2. Track progress and produce delivery reporting for stakeholders
3. Coordinate Agile delivery activities across teams
4. Support resource planning and coordination
5. Identify, manage and escalate risks, issues and dependencies
6. Facilitate communication between delivery, product and programme teams
7. Support backlog prioritisation and product ownership activities
8. Contribute to problem-solving and continuous improvement
9. Engage stakeholders and support alignment across workstreams
10. Work effectively within constraints to support successful delivery
Requirements:
11. Experience working within Agile and Lean delivery environments
12. Ability to coach and support teams in Agile best practices
13. Understanding of design, technology and data principles
14. Awareness of product lifecycle management across multiple phases
15. Strong operational and service management mindset
16. Ability to identify risks, anticipate issues and support problem resolution
17. Experience supporting product ownership activities and prioritisation
18. Strong stakeholder management skills with the ability to gain buy-in
19. User-focused approach with an understanding of changing customer needs
20. Ability to work effectively within constraints and turn challenges into opportunities
21. Strong communication, reporting and coordination skills
22. Eligible for BPSS clearance
Benefits Include:
23. Contributory pension scheme
24. Employee Assistance Program
25. Medical and Dental cover
26. 22 days holiday + bank holidays
27. Maternity Pay/Shared Parental leave and paternity leave
28. Sick pay
Suitable Candidates should submit CVs in the first instance.