Salary
Up to £38,900.00 per annum
Hours
Monday - Friday 08:00 - 18:00 and one Saturday morning a month paid at time and a half
Location
Taunton
What can we offer you?
* Saturday morning paid at time and a half
* Employee Car Scheme
* 25 days' holiday + bank holidays
* Scottish Widows salary sacrifice pension scheme
* Access to our exclusive Benefits Hub - discounts on big brands
* Employee Assistance Programme
* Cycle to work scheme and eye care vouchers
* Life assurance 1 x basic salary
* Long Service Awards to celebrate your milestones
What you’ll be doing
As a Service Team Manager you will oversee the workshop team to ensure efficient day-to-day operations with full adherence to standard processes and franchise requirements, and responsibility for back‑of‑house performance. You will deliver against KPIs – including service targets, mystery shops, and customer feedback – while driving sales, generating income in line with budgets, and consistently exceeding customer expectations.
Key Responsibilities
* Efficiently manage resources with workshop controllers to deliver quality service on time.
* Ensure drivers operate to schedule and meet customer and workshop expectations.
* Effectively liaise with relevant departments across the business.
* Give customer focus priority throughout the service operation.
* Communicate and develop strong professional relationships with customers to deliver a high level of service.
* Ensure that the customer is fully informed of any changes to costs, including invoice explanation and advising on any future requirements.
* Deliver customer’s vehicle on time to a high standard.
* Manage the standard and quality of technical information.
* Ensure that the authorisation of warranty and goodwill meets the manufacturers recommendations.
* Meet with the service manager to review performance and suggest improvements.
* Build good relationships with manufacturers, professional bodies, suppliers and statutory representatives.
* Maintain effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database.
What we’re looking for
* Previous service experience within the Motor industry.
* Experience of a customer‑focused environment.
* Specialist/technical product knowledge.
* Admin and IT skills.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflects the diversity of our customer base.
Want to discuss this role?
Call Beth Williams on 01392 825073 or email [email protected]
#J-18808-Ljbffr