Head of Sales Support Head of Sales Support Knaresborough Salary £45,000 - £50,000 Non-sales role Your new role Hays are working with a client in Knaresborough who is going through growth a highly motivated and experienced Head of Sales Support to lead and develop a high-performing sales support function within a fast-paced, target-driven environment. This role is critical in ensuring our lender clients receive an exceptional service while supporting the commercial success of the sales operation. Lead, manage, and develop the Sales Support team, setting clear objectives and performance targets. Drive a culture of accountability, quality, and continuous improvement Act as a senior point of contact for lender clients, ensuring strong relationships and high service standards Monitor individual and team performance against KPIs, SLAs, and commercial targets Work closely with Sales, Operations, and senior stakeholders to align support activity with business goals. Identify process improvements to increase efficiency, accuracy, and client satisfaction Ensure compliance with regulatory requirements and internal governance standards Provide regular reporting and insights on performance, risks, and opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4793135