About Publift
Publift is a leading global ad tech company that empowers digital publishers with cutting-edge technology, tools, and services to maximise programmatic revenue across their advertising inventory. We partner with publishers worldwide to optimise their ad operations and drive sustainable revenue growth through innovative solutions and expert support.
Role Overview
We are seeking an experienced Customer Success Manager to join our growing team. This person will be responsible for building and maintaining strong relationships with our publishers, ensuring they maximize value from our advertising solutions. This role will focus on understanding publisher goals, driving adoption of our platforms and products, and providing strategic guidance to improve monetization, performance, and long-term partnership success. The Customer Success Manager will act as a trusted advisor, coordinating with internal teams to deliver solutions, resolve issues, and proactively identify growth opportunities.
What You Will Do
We are looking for experienced Customer Success Managers to join us in this growth phase and help us create the ideal customer experience for our clients.
* Manage and expand a portfolio of accounts generating $10m a year
* Relay customer feedback to the product team, ensuring we're developing the best technology to suit our customers' needs
* Craft persuasive sales propositions using internal and external data
* Find new optimisations and opportunities to grow your clients revenue
* Keep our clients abreast of emerging trends in programmatic advertising
* Contribute to vendor and partner evaluations, assisting the wider team members with analysis for trials and integrations
Who You Are:
* Experience working in Customer Success/Account Management at a fast-growing tech company
* You have a working knowledge of ad-serving and programmatic advertising concepts. For example, you understand how ad servers work, how programmatic auctions are constructed and run, etc.
* A perfect blend of commercial acumen and customer relationship management.
* Known for being target-driven and consistently achieving goals.
* Comfortable communicating with diverse roles and levels within an organization.
* You are skilled with numbers and analytics. You are comfortable slicing large datasets in Sheets/Excel, spotting patterns, distinguishing correlation from causation, and communicating insights clearly, both written and verbal
* Things move quickly here at Publift so you’re comfortable in an environment that changes.
* You can point to examples where you’ve found creative solutions to solve customer problems or grow their accounts.