We are recruiting a motivated Junior Customer Service & Operations Representative to join our UK Operations Team.
Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience.
We are looking for like-minded individuals to join our team today! This is a rare and exciting opportunity to begin a career in the medical device industry.
This is a full-time, onsite position based at our Bagshot office (GU15 5HL). Please note that hybrid or remote working is not available for this role.
Responsibilities
* Patch device shipping, receiving processing and data uploading
* Inter-departmental communication
* Data entry across multiple systems
* Accuracy, attention to detail and strong communication skills
* Understanding and adhering to Quality System requirements
* Customer service enquiries
* Proactive project work to improve service offering
Shipping Activities (Primary Responsibilities)
* Examines outgoing shipments to ensure shipments meet specifications.
* Communicates discrepancies between physical product and paperwork as needed.
* Verifies the accuracy of the data and initiates corrections when needed.
* Coordinates special shipping as defined by Customer Service via QAD.
* Affixes shipping labels, identifying information, onto packed cartons or containers, as required.
* Modifies method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on-time delivery when appropriate.
* Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
* Prepares bills of lading and maintains documentation of goods shipped.
Intake Patch Activities (Primary Responsibilities)
* Receiving and processing of the patch device (de-kitting and verification of patient information in ZioReports.com)
* Patch data upload via Z-trans system
* Patch diary data entry into the Z-trans system
* Upload patch data to Zeus QA tool
* Device and Patient Symptom Diary Storage
* Communicating with Management any potential system or device issues or risk
Customer Care Activities (Secondary Responsibilities)
* Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution.
* Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
* Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
* Adhere to corporate policy and compliance standards in handling patient data.
Work Pattern
40 hours per week worked Monday - Friday: 2 days (8am - 5pm) and 3 days (9am - 5pm). There is flexibility on which days.
About You
* Bright, confident and articulate with a willingness to learn
* Responsible and accountable
* Degree not required, Secondary School and College qualifications preferred
* Physical requirements include reaching, bending, and sitting, negligible lifting
* Strong IT/data entry skills
* Strong verbal and written communication skills
* Ability to work in a team environment, supporting the objectives and goals of the organization.
* Ability to lone work
* Good time management skills
* Flexibility in work assignments; able to rapidly adjust priorities when business needs change
Technical Skills Needed
* MS Outlook, Word, Excel, Teams
* SharePoint/OneDrive
* Telephone Systems
* Good data entry skills
* Preferable experience in Salesforce but not required
What’s in it for you
* Private Medical & Dental insurance
* Pension Scheme (with company match)
* Employee Stock Purchase Plan
* Life Assurance
* Unlimited Access to Learning Platforms
* Paid Holidays & Leave
* Family Friendly Policies
* Cultural Committee/Charity events
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