Redditch, England, United Kingdom
Full-time
Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 102 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2024, Sika’s more than 34,000 employees generated annual sales of CHF 11.76 billion.
Job Description
About the Role
As a Customer Service Administrator (Apprentice), you’ll play a vital role in supporting our international customer base. Working within our dynamic Export Customer Service team, you’ll gain hands-on experience in managing customer orders, coordinating logistics, and ensuring exceptional service delivery across global markets.
This is a fantastic opportunity to kickstart your career in international trade and customer service, while working towards a nationally recognised qualification.
What You’ll Be Doing
* Processing and managing export customer orders from entry through to delivery
* Creating Export documentation for international shipments
* Liaising with internal departments, our manufacturing sites across the UK and external logistics providers
* Helping resolve customer queries and ensuring timely communication
* Taking responsibility for a set Customer base, building strong relationships and demonstrating our commitment to delivering an exceptional customer experience
* Learning about export compliance and international trade regulations
What You’ll Gain
* A structured apprenticeship programme with on-the-job training and a recognised qualification in Customer Service
* Exposure to global markets and international business operations
* Development of communication, problem-solving, and organisational skills
* A supportive team environment with a dedicated mentor and line manager
* In addition, you will be an integral member of a supportive and welcoming team who will there every step of the way.
Qualifications
What We’re Looking For
* Great admin skills, a strong eye for detail and accuracy as well as a great work ethic
* A proactive and enthusiastic attitude with a willingness to learn
* Strong communication and interpersonal skills
* Interest in international business and customer service
* Ability to collaborate and work in a team
* GCSEs (or equivalent) in English and Maths
Additional Information
The Perks
* Competitive apprentice salary and benefits package
* Career development pathways within Sika
* Potential for a permanent role upon successful completion