At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We are currently seeking a capable and enthusiastic administrator to join this established team on what is initially a fixed term of 9 Months. On a daily basis you will manage in-life vehicle processes including taxing, MOT reminders and fines management processes to a high standard and within SLA From an employee perspective the Customer Support department is committed to providing excellent levels of on-boarding and in-life service. This is achieved by ensuring an efficient turnaround and response times alongside impressive levels of interaction. Key Purpose Responsible for the provision of excellent customer service in relation to the vehicle for customers throughout the life cycle of the contract. Support customers and frontline teams with technical support relating to any processes and queries Ensure that tasks are completed within the agreed SLA’s and to a high level of accuracy Summary of responsibilities Manage in-life vehicle processes including taxing, MOT reminders and fines management processes to a high standard and within SLA Ensure consistent delivery of agreed Fleet Support Key Performance Indicators (KPIs) Assist the team leader with the implementation of new processes, using your initiative to identify process improvements. Take ownership of ensuring all customer complaints receive a good customer outcome and customer feedback is used to support coaching and development and process improvements whilst being handled in line with regulatory timescales. Develop knowledge and expertise in relation to products, processes and systems to enable maximum effectiveness in role Skills & Experience Previous experience of working in a fast-paced customer services role, whilst administrative experience would be advantageous it is not a prerequisite. The ability to put yourself in the customers shoes and be confident and competent to communicate with them in the way in which is best for the customer. Self-motivated and able to use own initiative to take ownership of customer queries and concerns. Evidence of strong levels of literacy and numeracy Excellent organisational skills, with the ability to prioritise, multitask and work to tight deadlines with a high level of accuracy. Highly competent in Microsoft office with particular focus on Word and Excel What We Can Offer Salary range between £24,555 Generous contributory pension scheme 25 days holiday, in addition to bank holidays Volunteering days to assist in charity work Sustainability Initiatives Holiday buy / sell (subject to conditions) Travel Insurance (cost associated) Dental Insurance (cost associated) Flexible working options available Eligibility for Annual Bonus Scheme Study support (where applicable) Enhanced parental leave Generous Employee Referral Scheme (£1000) Cycle2work Scheme Free breakfast / fruit in the Bristol office EV charging points, bike storage, shower & changing facilities, car parking Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. *ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.