Desktop Support Engineer
Hattersley | Hybrid Working
Permanent
We're working with a well‑established organisation that is expanding its internal IT function and is now looking for a Desktop Support Engineer to join the team on a permanent basis. This role offers the chance to work in a supportive, people‑focused environment where development, collaboration, and fresh thinking are actively encouraged.
Based in Hattersley, the position offers hybrid working and exposure to a varied and busy IT estate.
The Role
Responsible for providing dependable, high-quality IT support to users across the business. You'll be a key point of contact for technical issues, helping to keep systems, devices, and applications running efficiently while delivering an excellent customer experience.
This is a hands-on role covering user support, device management, troubleshooting, and documentation within a modern Microsoft environment.
Key Responsibilities
* Deliver responsive and professional desktop and end-user IT support
* Manage, prioritise, and resolve support tickets via the service management platform
* Investigate and diagnose technical issues, resolving or escalating as required
* Keep users informed with clear updates and see issues through to resolution
* Guide users through technical problems in a clear and approachable manner
* Install, configure, and support hardware, software, and business applications
* Support meeting room AV technology, printers, and office network equipment
* Maintain accurate system, asset, and support documentation
* Assist with Joiner, Mover, Leaver (JML) processes
* Build and maintain knowledge of internal systems, tools, and processes
Skills & Experience
* Proven experience supporting desktop hardware and software environments
* Strong knowledge of Windows 11, M365 applications, and network fundamentals
* Experience with Microsoft Intune, Autopilot, application packaging, and PowerShell
* Exposure to supporting Line of Business (LOB) applications
* Familiarity with AV solutions, print technologies, and office IT infrastructure
* Understanding of IT asset management principles
* Excellent communication skills with a strong customer-service mindset
Additional Information
* Competitive salary
* Hybrid working (role dependent)
* Car or car allowance (role dependent)
* 25 days holiday plus bank holidays, with the option to buy up to 5 additional days
* Pension contribution scheme
* Life assurance
* Health and private medical insurance
* A strong wider benefits package
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