1. Position: Administrator (4 month FTC)
2. Salary: £30,000
3. Location: Crawley
4. Hours: Monday – Friday
5. Benefits: Hybrid work, private healthcare, pension, staff wellbeing program
We are seeking a highly organised and proactive Administration to join a busy clinical governance team. This is a key support role working closely with clinical, quality, and governance colleagues to ensure the smooth running of governance systems, processes, and reporting.
The successful candidate will be confident working independently as well as collaboratively, have strong IT skills, and demonstrate a flexible, committed approach to work within a fast-paced healthcare environment.
A central part of this role is the day-to-day management of an electronic incident and event reporting system, including document control, reporting, and user support.
Administrator Responsibilities
6. Manage the day-to-day operation of the event and incident reporting system, including user access, workflows, audits, incidents, complaints, and training records
7. Produce daily, weekly, and monthly reports relating to incidents, audits, complaints, and mandatory training
8. Maintain and monitor the governance inbox, ensuring queries and actions are allocated and tracked appropriately
9. Register and track Subject Access Requests, ensuring they are assigned to the relevant services and managed in line with deadlines
10. Log and manage complaints, including acknowledgements, investigator assignment, and progress tracking through to completion
11. Provide administrative and system support to both clinical and non-clinical users
12. Manage the company document control system, including version control, approvals, reviews, and publication
13. Maintain document registers and ensure documents are reviewed in line with agreed revision schedules
14. Support the administration of the mandatory training programme, including user enrolment and course allocation
15. Collate and present governance and performance data for internal and external reporting (Board, management, regulators), using Excel, Word, and PowerPoint
16. Support incident, complaint, and event management processes
17. Assist with accreditation and quality submissions (e.g. inspection and audit preparation)
18. Support governance meetings, including minute taking and action tracking
This list is not exhaustive and may evolve in line with service needs.
About You
19. Previous experience in an administrative, governance, quality, or compliance role (healthcare or regulated environments desirable)
20. Confident IT user with experience of databases, document management systems, Excel, Word, and PowerPoint
21. Strong organisational skills with excellent attention to detail
22. Ability to manage competing priorities and work independently
23. Professional communication skills with the ability to work effectively with multidisciplinary teams
24. Flexible, reliable, and committed to high standards
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.