Team Leader 37.5hrs- Edinburgh St James- Fixed Term Contract
The Body Shop is a pioneering cruelty-free beauty brand that has been empowering people and enriching our planet for over 40 years. We are looking for a Team Leader to support the store management team in driving sales and profit within the store.
Your role in a nutshell: To supervise and coach customer consultants, demonstrate exceptional customer experience, and adhere to company procedures and policies.
More About The Role: As a Team Leader, you will work independently with minimal direction, handle customer concerns, and share feedback with store management. You will maintain store lay-out, inventory management, and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards and be a passionate ambassador of The Body Shop Campaigns.
Customer Experience: You will demonstrate the ability to work independently, handle customer concerns, and share feedback with store management. You will creatively support maintenance of store lay-out, inventory management, and other store operations as per guidelines.
Delivery: You will understand the causes of sales trends, use storytelling about our products to enhance customer experience, and meet sales/performance targets. You will perform opening and closing procedures for the store as per The Body Shop's operational standards.
Teamwork and People Management: You will be a team player, supportive of change and new ideas, and assist the store management with training new staff. You will be a flexible and responsible role model who can attract and retain people who reflect the brand.
What We Look For:
* Experience working in customer service and a genuine passion for beauty and the retail industry
* Ability to communicate and listen effectively and demonstrate operational skills
* Strong interpersonal skills to build rapport with customers and provide appropriate solutions to customer needs
* A positive mindset with the willingness to develop
* Ability to multitask, manage time, and work flexible hours
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