Job Title: Control Room OperatorLocation: Mitie | Mitec, 1st Floor, Unit 9, Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SYHourly Rate: £12.60 p/h (uplift for night shifts will apply)Shift Pattern: 4 on, 4 off, 12 hour shifts, 6am-6pm and 6pm-6amContract Type: Full time, permanent
About the Role
We are looking for a highly proactive and reliable Control Room Operator to join our team. Working in a fast-paced environment, you'll be the first point of contact for a range of operational activities, playing a key role in ensuring the smooth running of our services 24/7.
Key Responsibilities
-Respond promptly and professionally to incoming telephone calls and emails from clients, field staff, and internal departments.
-Schedule and allocate tasks, ensuring appropriate coverage and compliance with operational requirements.
-Monitor and manage systems to track performance and workforce activity.
-Escalate any service issues or incidents in line with procedures.
-Maintain accurate records and logs of all communications and activities.
-Proactively identify and resolve issues before they escalate.
-Collaborate with colleagues and departments to ensure continuity of service.
What We're Looking For
-Excellent communication skills (verbal and written).
-Strong organisational skills and attention to detail.
-Confident using IT systems including email, scheduling software, and internal databases.
-Ability to work under pressure and manage competing priorities.
-A proactive, can-do attitude with a problem-solving mindset.
-Previous experience in a control room, helpdesk, or scheduling environment is desirable but not essential - full training will be provided.
Essential
-Applicants must have a 5-year checkable history.
-You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Benefits
-Competitive hourly rate
-4 on 4 off shift pattern offering work-life balance
-Full training and ongoing support
-Opportunities for career development within a growing organisation
-Access to employee benefits scheme
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.