Description Client Services Delivery is the main operational delivery division within Social Security Scotland. Our teams deliver a wide range of benefits and services to those most in need across Scotland. This includes people on low incomes, disabled people, carers, young people entering the workplace and to help people heat their homes. The Business Support Team delivers high quality support to the divisional Senior Management Team and operational support to the wider division. As a Business Support Officer, you will play a critical role in supporting Senior Leaders including Deputy Directors, Heads of Client Services and Head of Operations across the division. This is a high profile, varied and fast paced role suitable for a confident individual who can be adaptable, flexible, enthusiastic and able to work independently to deadlines and cope with challenging and numerous demands. This role requires excellent communication skills and an understanding of Microsoft packages to manage your varied workload. Responsibilities Responsibilities The successful candidate will be part of the business support team within Client Services Delivery. The main duties are: • Supporting Senior Leaders in delivery of their work through the strategic management of: 1. Diary- scheduling and organising meetings, appointments, and events. Coordinating with relevant parties within and out with the division and Agency to ensure availability and travel arrangements. 2. Mailbox- managing, prioritising and responding to enquiries & ad-hoc tasks promptly, maintaining professionalism and confidentiality. • Prioritising tasks and deadlines, ensuring the most efficient use of time. • Completing administrative tasks and providing secretariat support for meetings. • Gathering information for briefings, correspondence, engagements, and ensure accurate maintenance of records. • Confidently communicating and interacting with Senior Leaders and wider stakeholders. • Maintain utmost confidentiality regarding sensitive information and privileged communication. Qualifications Success Profiles Success profiles are specific to each job, and they include the mix of skills, experience and behaviours candidates will be assessed on. Find out more about how we assess the Success Profile elements Experience: Proven experience of working in a team that supports the diverse needs of multiple stakeholders to achieve wider strategic objectives. Behaviours: • Communicating and influencing (Level 2) • Managing a quality Service (Level 2) • Working together (Level 2) • Making effective decisions (Level 2) Find out more about Success Profiles Behaviours here. How to Apply Apply online, you must provide a CV and a Supporting Statement (of no more than 1000 words ), demonstrating how you meet the experience, and behaviours outlined above. If shortlisted, you will be invited for further assessment, which will include an interview and in tray exercise. We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment. Expected Timeline (subject to change) Sift – w/c 11th August 2025 Interview – w/c 25th August 2025 Reserve List In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months. About Us Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules. Working Pattern Our standard hours are 35 hours per week, and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in one of our Social Security Scotland offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be Agnes Husband House, Dundee for this position. If you have specific questions about the role you are applying for, please contact us. Equality Statement Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation. Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot Find out more about our commitment to diversity and how we offer support and recruitment adjustments for anyone who needs them. Further Information This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, or the broader Scottish Government. Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes. The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade. If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot Apply before: Monday 11th August 2025 at 23:55. Contact Name: Resourcing Team Contact E-Mail: recruitment@socialsecurity.gov.scot