Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to ensure every customer leaves happy. You'll support the day-to-day running of the Lounge, from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you achieve this will be unique to you. You'll be doing it your way. It's all about the detail. You'll be involved with driving sales, team retention, training, customer service, and maintaining high standards. You never settle for second best, and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint-hearted, but you know you've got this.
Who You Are
1. You are probably an existing Assistant Manager, Deputy Manager, or Supervisor with a background in restaurants, bars, cafes, or coffee shops. Experience in a bar environment with serving freshly made food and drinks is essential.
2. A natural talent and passion for hospitality, with an amazing people management skill and a flair for talent spotting.
3. Extremely driven and relentless in overcoming challenges or obstacles.
4. Good literacy skills and excellent attention to detail to support reporting on KPIs.
5. Good communication skills with the ability to build rapport and trust.
6. Self-motivated, able to work at pace with limited supervision, whilst adhering to pressure and timescales.
7. Strong knowledge of best practices in sales building, sales and labour forecasts, paperwork and reporting, recruitment, HR, and NPS.
The Good Stuff
* Overtime pay for every hour worked over contracted hours!
* Staff food on every shift
* 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club, and Brightside
* Paid breaks
* 28 days holiday (including Bank Holidays), pro-rata
* Enhanced maternity and paternity pay after 2 years of service
* The most talked-about staff party in hospitality - Loungefest!
* Competitions and incentives, like jetting off on an all-expenses-paid trip with our suppliers
* Company pension scheme
* Long service awards
* Power over your pay with Wagestream
* Emotional and practical support via the Licensed Trade Charity
* Great opportunities for personal development and career progression in a fast-growing business
* Achievable bonuses
* Tips shared equally across the team, based on hours worked
* Christmas and Boxing Day off!
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