Administrator - (Newbury Office)
Working Hours: Monday to Friday, 9:00am - 5:30pm (office-based)
Role Overview
* Provide administrative support to the Residential Sales team in the Newbury office
* Act as a key point of contact for clients and potential buyers
* Work in a fast-paced environment, delivering a high level of customer service
* Support day-to-day operations, including booking viewings and maintaining client records
* Contribute as a reliable and flexible team player with a positive, proactive approach
Key Responsibilities
* Manage KYC and Anti-Money Laundering processes in line with Group requirements
* Liaise with internal onboarding and compliance teams when required
* Prepare property brochures and marketing materials
* Manage the team's invoicing process and assist with debt collection
* Register new buyers and maintain accurate records
* Keep window cards, brochure displays, and internal systems up to date
* Liaise with potential buyers, arrange viewings, and manage diaries
* Maintain client files and update the Residential client database
* Build and maintain trusted client relationships to support onboarding processes
* Support continuous improvement of business processes and team efficiency
* Carry out ad hoc administrative duties as required
Qualifications
* GCSEs (or equivalent), including English and Mathematics
Experience & Skills
* Previous experience in a fast-paced administrative or support role
* Experience supporting a team of professional fee earners
* Strong organisational skills with the ability to prioritise tasks and meet deadlines
* Excellent communication skills, both verbal and written
* Professional telephone manner and customer service experience
* Proficient in IT systems, including Word, Excel, and Outlook
* Experience using KYC systems or similar platforms (desirable)
* Knowledge of AML regulations, client due diligence, and sanction checks
Key Attributes
* Self-motivated, reliable, and flexible
* Strong attention to detail and high level of accuracy
* Ability to maintain confidentiality and handle sensitive information with discretion
* Proactive approach to improving processes and efficiency
* Positive attitude towards routine administrative tasks
* Strong team player with the ability to build effective working relationships
* Punctual and adaptable in relation to working hours and responsibilities
* Interest in the real estate / estate agency sector
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