Customer Services Advisor until Christmas 2025
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers). These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 – 50 each year – just to deal with the sheer volume of orders coming in.
Do you have experience in customer service? If so, and if you’ve got a great phone manner and excellent keyboard skills, we’d love to hear from you.
From handling incoming calls to dealing with member enquiries, this is a varied and challenging role, where you’ll work as part of a close-knit, friendly team. There is a week-long intensive training programme to give you all the support you’ll need.
Please note, this is based on a slight shift rota – so you could start between 9 – 10 in the morning, and finish between 5 – 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week). Shifts are given two weeks in advance and you can swop with other team members if you need to.
The hourly rate for the job is £13.00 for all hours worked up to 37.5 each week.
A bonus of £1.00 per hour (contracted hours only) will be made to Advisers who do not have any time off during their contract. This will be paid in the final pay packet.
We have a variety of start dates as follows:
29th October 2025
5th November 2025
12th November 2025
19th November 2025
The contract will run until 24th December
You will be the first point of contact for all inbound calls from members and potential new members and work alongside permanent Experienced and Senior Advisers who will be there to support you. You will be expected to provide a consistently high level of customer care in an efficient, accurate and helpful manner. In addition to this you may also be required to handle incoming emails from members or make some outbound, courtesy service calls.
We have very high service standards here and are therefore looking to employ people who appreciate these values and how we achieve this.
Experience
* Previous inbound customer service experience an advantage
* A good communicator with an excellent telephone manner
* Good Word and Excel skills
* Good attention to detail
* Educated to A ‘Level or equivalent
* Motivated and enthusiastic
* Good listener
* Able to work one Saturday a month on a rota
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy.
Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in