Job Description
Application Deadline: 2 January 2026
Department: IT
Location: Silverstone
Description
We are looking for a Japanese-speaking IT Engineer to deliver exceptional IT support across our high-performance environment.
This role will provide advanced desktop support and ensure seamless communication with Japanese-speaking users and partners, helping maintain operational excellence across the team.
Key Responsibilities
* Deliver responsive and effective IT support for desktops, laptops, mobile devices, and peripherals.
* Act as the primary point of contact for Japanese-speaking users and partners ensuring clear communication and timely resolution of issues.
* Troubleshoot hardware and software problems, escalating where necessary.
* Support Active Directory administration (user accounts, permissions, group policies).
* Assist with planned maintenance, upgrades, and patching of end-user systems.
* Document incidents and resolutions using ITSM tools (e.g., ServiceNow, JIRA, IFS Assyst).
* Provide remote support for users across multiple locations.
* Collaborate with IT teams on escalations and small-scale projects.
* Ensure compliance with IT security standards and assist with backup and recovery processes.
Skills, Knowledge and Expertise
* Fluent in Japanese and English (written and spoken).
* Strong knowledge of Microsoft Windows OS and Office Suite.
* Hands-on experience with IT hardware configuration and troubleshooting.
* Familiarity with ITSM platforms and service delivery best practices.
* Good understanding of Active Directory and networking fundamentals.
* Excellent problem-solving and communication skills.
* Ability to work independently and meet SLAs in a fast-paced environment.
* Exposure to virtual environments (VMware, VDI) (desirable)
Benefits
Investing in your career is paramount. We promote professional and personal development through a provision of learning opportunities and work with you to shape your career and realise your full potential.
As part of our high-performing, collaborative team, you'll enjoy a competitive package, including a discretionary bonus scheme, private healthcare, pension plan, life assurance, TEDSgroup childcare benefits, a cycle-to-work scheme, tech scheme, and car scheme.
You will also have access to our state-of-the-art facilities at the AMR Technology Campus, featuring a new on-site gym with fitness, spin and yoga classes, a bistro café, and restaurant.
Aston Martin Aramco Formula One® Team is committed to making sure our selection methods are fair for all. If you would like to request that reasonable adjustments are made, please share this in your application when asked.