Customer Assistant - Food - Bidston Moss Foodhall
Join our team at M&S as a Customer Assistant in our Foods section, where you'll champion our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Work pattern
Sunday 14:00-18:00
Tuesday 18:00-22:00
Wednesday 18:00-22:00
Friday 18:00-22:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked with product
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Receive training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Strong attention to detail and commitment to excellent work
* Open to feedback and able to act on it
* Accountability for planning and managing own workload
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone’s Welcome
M&S is committed to an inclusive organisation and to equal opportunities. We welcome flexible working arrangements where possible and can discuss reasonable adjustments during recruitment. If you require adjustments to any part of the recruitment process, please share your needs when applying so we can provide a fair and transparent process.
Equal Opportunities
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Retail
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