We are working with a leading organisation in the building systems and engineering sector to recruit an experienced Field Operations Supervisor to support and develop service engineering teams across multiple northern regions.
The successful candidate will play a key role in overseeing field-based technical teams, ensuring service delivery remains consistent, compliant, and customer-focused. You'll act as a mentor, auditor, trainer, and technical escalation point, with regular travel and close collaboration with regional offices.
Key responsibilities included:
1. Reviewing and assessing technician capability, performance, and working practices
2. Carrying out structured audits covering HSQE, RAMS, PPE, vehicles, tools, plant, and stock
3. Delivering formal and informal training
4. Identifying skills gaps and creating tailored development plans
5. Supporting technical escalations and providing expertise to service teams and offices
6. Conducting site-based audits across multiple regions
7. Assisting with estimating, office support, and operational tasks when required
8. Supporting IT systems and digital tools used by field engineers
9. Acting as first-line escalation for out-of-hours call-out activity on a rota basis
10. Researching and propos...